Service Policy

Service Policy Overview

This Service Policy governs all purchases made through the DV Housing Help website, including service bookings, digital resources, and gift certificates. These policies are designed to ensure clarity, fairness, and safety for all clients

Service Purchases & Descriptions

All services listed on this website include:

The delivery method (virtual, in-person, or hybrid)

A clear description of what the service includes

The current price and any available discounts

The duration of the service (where applicable)

Service Availability

For urgent housing needs, please indicate this when booking

Certain high-demand times may have limited availability

Services are subject to availability in my schedule

Service Delivery Timeframes

Emergency Support: Prioritized with quickest available response time

Document Review: Typically completed within 3-5 business days

One-on-One Sessions: Scheduled at mutually agreeable times

Application Assistance: Timeframes vary based on complexity and deadlines

Payment Policy & Accepted Payment Methods

The following payment methods are accepted:

Credit/Debit cards (processed through secure payment providers)

Manual payments (for organizational clients only)

PayPal

Payment Timing

Organizational Services: Purchase orders and invoicing may be arranged

Individual Services: Payment is due at the time of booking

Package Services: Payment plans may be available

Pricing and Currency

All prices are listed in US Dollars

Tax is included in the listed price unless otherwise specified

Prices may change periodically, but confirmed bookings will maintain the original price

Financial Accessibility Options

Sliding scale options may be available based on need

Sponsored services through the Heart-to-Heart program

Payment plans for larger service packages

Refund Policy

Service Cancellations

Cancellation by Client: Please see the Cancellation Policy for detailed terms

Cancellation by Provider: Full refund provided or priority rescheduling with discount

Service Dissatisfaction

If you are not satisfied with services received:

Solutions may include partial refunds, additional support, or service credits

Please contact me within 7 days of service completion

Each situation will be evaluated individually

Technical Issues

If technical problems prevent service delivery:

The session will be rescheduled at no additional cost

If rescheduling is not possible, a full refund will be issued

Gift Certificates

Purchase and Redemption

Purchaser information is not disclosed to the recipient unless requested

Redemption instructions are included with the certificate

Gift certificates can be purchased for any service amount

Certificates include a unique redemption code

Expiration and Terms

Partial redemptions are allowed with remaining balance saved for future

Gift certificates are valid for 12 months from date of purchaseuse

Certificates are non-refundable but are fully transferable

Extensions may be granted in special circumstances

Digital Resources

Access and Usage

Subscription-based resources renew automatically until cancelled

Resources may be updated periodically at no additional cost

Access is provided immediately after purchase

Digital resources are for personal use only

Technical Requirements

Minimum internet speed requirements are listed with each resource

Compatible with standard browsers and devices

Technical support available for access issues

Organizational Purchases

Bulk Service Purchases

Discounted rates available for organizations purchasing multiple services

Custom service packages can be designed for organizational needs

Service blocks can be used over a 12-month period

Subscription Services

Resource libraries and materials available on subscription basis

Tiered pricing based on organization size and usage needs

Monthly or annual billing options

Safety and Confidentiality

Purchase Privacy

Service descriptions in financial records are generic for safety

Email receipts and confirmations use discreet subject lines

Billing statements display a neutral business name

Account Security

Accounts can be created with minimal personal information

Optional password protection for accessing purchased materials

Option to purge account history after service completion

Dispute Resolution

If you have concerns about a purchase:

All reasonable efforts will be made to reach a satisfactory resolution

If needed, a neutral third party may be consulted

Contact me directly to discuss the issue

I will respond within 2 business days

Changes to Store Policies

These policies may be updated periodically. Significant changes will be:

Communicated directly to clients with active services or subscriptions

Applied only to future purchases (not retroactively)

Posted on the website

Contact Information

For questions about the Store Policy or assistance with purchases:

Contact@gvhousinghelp.org

Safety Note: If contacting about purchases would compromise your safety, please use whatever contact method feels safest for you.

Last Updated: March 14, 2025