Welcome to DV Housing Help

These Terms and Conditions ("Terms") govern your use of the DV Housing Help website and services. By accessing this website or using my services, you agree to these Terms. Please read them carefully.

1. Services Overview

DV Housing Help provides housing navigation assistance and related services for survivors of domestic violence, including:

One-on-One consultations and coaching sessions

Group workshops (when available)

Document review and preparation

Housing application assistance

Resource guidance

2. Client Relationship

2.1 Nature of Services

I provide housing navigation guidance and support, not legal, medical, or mental health services. My services complement, but do not replace traditional domestic violence advocacy services.

2.2 No Guarantees

While I strive to provide the highest quality assistance based on my personal experience and knowledge, I cannot guarantee specific outcomes such as housing placements, application approvals, or timelines.

2.3 Client Responsibilities

To receive the most benefit from my services, you agree to:

Provide accurate and complete information relevant to your housing needs

Communicate changes in circumstances that might affect your housing plan

Complete agreed-upon tasks between sessions

Respect scheduled appointment times

Actively participate in the process

3. Confidentiality and Privacy

3.1 Commitment to Confidentiality

I treat all client information with the utmost confidentiality. Details about how your information is collected, used, and protected are outlined in the Privacy Policy.

3.2 Limitations to Confidentiality

I may be required to disclose information in specific circumstances:

If there is suspected abuse or neglect of a child or vulnerable adult

If there is an imminent risk of harm to you or others

If required by law or court order

With your express permission

4. Scheduling &Cancellations

4.1 Appointment Scheduling

Services are provided by appointment only, scheduled through the website, email, or phone.

4.2 Cancellation Policy

Please refer to the separate Cancellation Policy for detailed information about cancellations, rescheduling, and related fees. Special consideration is given to safety concerns and emergencies.

5. Payment Terms

5.1 Fees

Current service fees are listed on the website. Fees may change periodically, but changes will not affect already scheduled and paid services.

5.2 Payment Methods

Accepted payment methods include credit/debit cards, PayPal, and other methods as indicated on the checkout page.

5.3 Timing of Payment

Payment is generally required at the time of booking, unless alternative arrangements have been made.

5.4 Financial Accessibility

I am committed to making services accessible. Limited sliding scale options and sponsored services may be available for those with financial constraints.

6. Communications

6.1 Response Times

I strive to respond to all communications within 24-48 business hours. Emergency housing needs may receive priority response.

6.2 Communication Methods

Communications may occur via email, phone, video conferencing, or in-person meetings at safe public locations.

6.3 Safety Considerations

All communications are conducted with attention to client safety. Please indicate your preferred contact methods and any specific safety protocols needed.

7. Website Use

7.1 Safety Features

The website includes safety features such as a quick exit button. Users are encouraged to take appropriate precautions when browsing.

7.2 Accuracy of Information

While I strive to provide accurate and up-to-date information, housing programs and resources change frequently. Always verify critical information with original sources.

7.3 Third-Party Links

The website may contain links to third-party websites. I am not responsible for the content or privacy practices of linked sites.

8. Intellectual Property

8.1 Ownership

All content on the website, including text, graphics, logos, and resources, is owned by DV Housing Help unless otherwise stated.

8.2 Permitted Use

Materials provided during services or available for download are for personal use only and may not be reproduced, distributed, or used commercially without permission.

9. Limitation of Liability

9.1 Scope of Liability

To the fullest extent permitted by law, DV Housing Help shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use the services or website.

9.2 Maximum Liability

If DV Housing Help is found liable, such liability is limited to the amount paid for the specific service giving rise to the liability.

10. Modifications to Terms

These Terms may be modified periodically. Significant changes will be communicated through the website. Continued use of services after changes constitutes acceptance of the modified Terms.

11. Termination of Services

11.1 Client Termination

You may discontinue services at any time, subject to the Cancellation Policy.

11.2 Provider Termination

I reserve the right to discontinue services if:

A conflict of interest arises

The services needed fall outside my scope of expertise

There is persistent non-compliance with these Terms

The professional relationship becomes untenable

Payment obligations are not met

When discontinuing services, I will provide referrals to alternative resources whenever possible.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid and enforceable.

14. Entire Agreement

These Terms, together with the Privacy Policy, Cancellation Policy, and any Service Agreements, constitute the entire agreement between you and DV Housing Help regarding the use of services.

15. Contact Information

If you have questions about these Terms, please contact:

Contact@dvhousinghelp.org

Last Updated: March 14, 2025